Quality Managers’ Estimates of Quality Management Principles Application in Certified Organisations in Transitional Conditions – Is Serbia Close to TQM?

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RADLOVAČKI, Vladan ;BEKER, Ivan ;MAJSTOROVIĆ, Vidosav ;PEČUJLIJA, Mladen ;STANIVUKOVIĆ, Dragutin ;KAMBEROVIĆ, Bato .
Quality Managers’ Estimates of Quality Management Principles Application in Certified Organisations in Transitional Conditions – Is Serbia Close to TQM?. 
Strojniški vestnik - Journal of Mechanical Engineering, [S.l.], v. 57, n.11, p. 851-861, june 2018. 
ISSN 0039-2480.
Available at: <https://www.sv-jme.eu/article/quality-managers-estimates-of-quality-management-principles-application-in-certified-organisations-in-transitional-conditions-is-serbia-close-to-tqm/>. Date accessed: 02 dec. 2020. 
doi:http://dx.doi.org/10.5545/sv-jme.2010.204.
Radlovački, V., Beker, I., Majstorović, V., Pečujlija, M., Stanivuković, D., & Kamberović, B.
(2011).
Quality Managers’ Estimates of Quality Management Principles Application in Certified Organisations in Transitional Conditions – Is Serbia Close to TQM?.
Strojniški vestnik - Journal of Mechanical Engineering, 57(11), 851-861.
doi:http://dx.doi.org/10.5545/sv-jme.2010.204
@article{sv-jmesv-jme.2010.204,
	author = {Vladan  Radlovački and Ivan  Beker and Vidosav  Majstorović and Mladen  Pečujlija and Dragutin  Stanivuković and Bato  Kamberović},
	title = {Quality Managers’ Estimates of Quality Management Principles Application in Certified Organisations in Transitional Conditions – Is Serbia Close to TQM?},
	journal = {Strojniški vestnik - Journal of Mechanical Engineering},
	volume = {57},
	number = {11},
	year = {2011},
	keywords = {TQM; quality management; questionnaire study; subjective estimate of TQM elements; management commitment; transition},
	abstract = {For this research, an ad hoc questionnaire was sent to a representative sample of quality managers in Serbian certified organisations to determine their estimate of the quality management principles application (QMPA) as an overall estimate of management commitment to quality management practice. In a stable business environment, high impact of TQM elements application to the QMPA is likely to be expected. Objective parameters (number of employees, form of ownership of organisation, etc.) are not likely to form significant variations in managers’ perceptions of TQM elements. It is determined that only a few of the selected TQM elements are predictors of a subjective estimate of the QMPA (estimates of QMS, changes after certification, human resource management and process management). Observed objective parameters (number of employees and whether an organisation is employing a network administrator or not) showed statistically significant variations in estimates of TQM elements. Research results point to the conclusion that Serbia is yet to take the long journey towards raising awareness about the management commitment to QM and TQM practice. It is possible that other economies in transition also have similar problems in this area.},
	issn = {0039-2480},	pages = {851-861},	doi = {10.5545/sv-jme.2010.204},
	url = {https://www.sv-jme.eu/article/quality-managers-estimates-of-quality-management-principles-application-in-certified-organisations-in-transitional-conditions-is-serbia-close-to-tqm/}
}
Radlovački, V.,Beker, I.,Majstorović, V.,Pečujlija, M.,Stanivuković, D.,Kamberović, B.
2011 June 57. Quality Managers’ Estimates of Quality Management Principles Application in Certified Organisations in Transitional Conditions – Is Serbia Close to TQM?. Strojniški vestnik - Journal of Mechanical Engineering. [Online] 57:11
%A Radlovački, Vladan 
%A Beker, Ivan 
%A Majstorović, Vidosav 
%A Pečujlija, Mladen 
%A Stanivuković, Dragutin 
%A Kamberović, Bato 
%D 2011
%T Quality Managers’ Estimates of Quality Management Principles Application in Certified Organisations in Transitional Conditions – Is Serbia Close to TQM?
%B 2011
%9 TQM; quality management; questionnaire study; subjective estimate of TQM elements; management commitment; transition
%! Quality Managers’ Estimates of Quality Management Principles Application in Certified Organisations in Transitional Conditions – Is Serbia Close to TQM?
%K TQM; quality management; questionnaire study; subjective estimate of TQM elements; management commitment; transition
%X For this research, an ad hoc questionnaire was sent to a representative sample of quality managers in Serbian certified organisations to determine their estimate of the quality management principles application (QMPA) as an overall estimate of management commitment to quality management practice. In a stable business environment, high impact of TQM elements application to the QMPA is likely to be expected. Objective parameters (number of employees, form of ownership of organisation, etc.) are not likely to form significant variations in managers’ perceptions of TQM elements. It is determined that only a few of the selected TQM elements are predictors of a subjective estimate of the QMPA (estimates of QMS, changes after certification, human resource management and process management). Observed objective parameters (number of employees and whether an organisation is employing a network administrator or not) showed statistically significant variations in estimates of TQM elements. Research results point to the conclusion that Serbia is yet to take the long journey towards raising awareness about the management commitment to QM and TQM practice. It is possible that other economies in transition also have similar problems in this area.
%U https://www.sv-jme.eu/article/quality-managers-estimates-of-quality-management-principles-application-in-certified-organisations-in-transitional-conditions-is-serbia-close-to-tqm/
%0 Journal Article
%R 10.5545/sv-jme.2010.204
%& 851
%P 11
%J Strojniški vestnik - Journal of Mechanical Engineering
%V 57
%N 11
%@ 0039-2480
%8 2018-06-29
%7 2018-06-29
Radlovački, Vladan, Ivan  Beker, Vidosav  Majstorović, Mladen  Pečujlija, Dragutin  Stanivuković, & Bato  Kamberović.
"Quality Managers’ Estimates of Quality Management Principles Application in Certified Organisations in Transitional Conditions – Is Serbia Close to TQM?." Strojniški vestnik - Journal of Mechanical Engineering [Online], 57.11 (2011): 851-861. Web.  02 Dec. 2020
TY  - JOUR
AU  - Radlovački, Vladan 
AU  - Beker, Ivan 
AU  - Majstorović, Vidosav 
AU  - Pečujlija, Mladen 
AU  - Stanivuković, Dragutin 
AU  - Kamberović, Bato 
PY  - 2011
TI  - Quality Managers’ Estimates of Quality Management Principles Application in Certified Organisations in Transitional Conditions – Is Serbia Close to TQM?
JF  - Strojniški vestnik - Journal of Mechanical Engineering
DO  - 10.5545/sv-jme.2010.204
KW  - TQM; quality management; questionnaire study; subjective estimate of TQM elements; management commitment; transition
N2  - For this research, an ad hoc questionnaire was sent to a representative sample of quality managers in Serbian certified organisations to determine their estimate of the quality management principles application (QMPA) as an overall estimate of management commitment to quality management practice. In a stable business environment, high impact of TQM elements application to the QMPA is likely to be expected. Objective parameters (number of employees, form of ownership of organisation, etc.) are not likely to form significant variations in managers’ perceptions of TQM elements. It is determined that only a few of the selected TQM elements are predictors of a subjective estimate of the QMPA (estimates of QMS, changes after certification, human resource management and process management). Observed objective parameters (number of employees and whether an organisation is employing a network administrator or not) showed statistically significant variations in estimates of TQM elements. Research results point to the conclusion that Serbia is yet to take the long journey towards raising awareness about the management commitment to QM and TQM practice. It is possible that other economies in transition also have similar problems in this area.
UR  - https://www.sv-jme.eu/article/quality-managers-estimates-of-quality-management-principles-application-in-certified-organisations-in-transitional-conditions-is-serbia-close-to-tqm/
@article{{sv-jme}{sv-jme.2010.204},
	author = {Radlovački, V., Beker, I., Majstorović, V., Pečujlija, M., Stanivuković, D., Kamberović, B.},
	title = {Quality Managers’ Estimates of Quality Management Principles Application in Certified Organisations in Transitional Conditions – Is Serbia Close to TQM?},
	journal = {Strojniški vestnik - Journal of Mechanical Engineering},
	volume = {57},
	number = {11},
	year = {2011},
	doi = {10.5545/sv-jme.2010.204},
	url = {https://www.sv-jme.eu/article/quality-managers-estimates-of-quality-management-principles-application-in-certified-organisations-in-transitional-conditions-is-serbia-close-to-tqm/}
}
TY  - JOUR
AU  - Radlovački, Vladan 
AU  - Beker, Ivan 
AU  - Majstorović, Vidosav 
AU  - Pečujlija, Mladen 
AU  - Stanivuković, Dragutin 
AU  - Kamberović, Bato 
PY  - 2018/06/29
TI  - Quality Managers’ Estimates of Quality Management Principles Application in Certified Organisations in Transitional Conditions – Is Serbia Close to TQM?
JF  - Strojniški vestnik - Journal of Mechanical Engineering; Vol 57, No 11 (2011): Strojniški vestnik - Journal of Mechanical Engineering
DO  - 10.5545/sv-jme.2010.204
KW  - TQM, quality management, questionnaire study, subjective estimate of TQM elements, management commitment, transition
N2  - For this research, an ad hoc questionnaire was sent to a representative sample of quality managers in Serbian certified organisations to determine their estimate of the quality management principles application (QMPA) as an overall estimate of management commitment to quality management practice. In a stable business environment, high impact of TQM elements application to the QMPA is likely to be expected. Objective parameters (number of employees, form of ownership of organisation, etc.) are not likely to form significant variations in managers’ perceptions of TQM elements. It is determined that only a few of the selected TQM elements are predictors of a subjective estimate of the QMPA (estimates of QMS, changes after certification, human resource management and process management). Observed objective parameters (number of employees and whether an organisation is employing a network administrator or not) showed statistically significant variations in estimates of TQM elements. Research results point to the conclusion that Serbia is yet to take the long journey towards raising awareness about the management commitment to QM and TQM practice. It is possible that other economies in transition also have similar problems in this area.
UR  - https://www.sv-jme.eu/article/quality-managers-estimates-of-quality-management-principles-application-in-certified-organisations-in-transitional-conditions-is-serbia-close-to-tqm/
Radlovački, Vladan, Beker, Ivan, Majstorović, Vidosav, Pečujlija, Mladen, Stanivuković, Dragutin, AND Kamberović, Bato.
"Quality Managers’ Estimates of Quality Management Principles Application in Certified Organisations in Transitional Conditions – Is Serbia Close to TQM?" Strojniški vestnik - Journal of Mechanical Engineering [Online], Volume 57 Number 11 (29 June 2018)

Authors

Affiliations

  • University of Novi Sad, Faculty of Technical Sciences, Department for Industrial Engineering and Management, Serbia 1
  • University of Belgrade, Faculty of Mechanical Engineering Belgrade, Department for Production Engineering, Serbia 2

Paper's information

Strojniški vestnik - Journal of Mechanical Engineering 57(2011)11, 851-861

https://doi.org/10.5545/sv-jme.2010.204

For this research, an ad hoc questionnaire was sent to a representative sample of quality managers in Serbian certified organisations to determine their estimate of the quality management principles application (QMPA) as an overall estimate of management commitment to quality management practice. In a stable business environment, high impact of TQM elements application to the QMPA is likely to be expected. Objective parameters (number of employees, form of ownership of organisation, etc.) are not likely to form significant variations in managers’ perceptions of TQM elements. It is determined that only a few of the selected TQM elements are predictors of a subjective estimate of the QMPA (estimates of QMS, changes after certification, human resource management and process management). Observed objective parameters (number of employees and whether an organisation is employing a network administrator or not) showed statistically significant variations in estimates of TQM elements. Research results point to the conclusion that Serbia is yet to take the long journey towards raising awareness about the management commitment to QM and TQM practice. It is possible that other economies in transition also have similar problems in this area.

TQM; quality management; questionnaire study; subjective estimate of TQM elements; management commitment; transition